You can return the product back to us within 60 days of the date of purchase, with the documents set out below, and we’ll refund the returned product(s) free of charge.
Please note returns make take longer than usual during the festive season. We kindly ask to allow 28 days for your return to be processed.
Any items which are received broken or faulty will be exchanged or refunded. Please contact us and we will be pleased to assist to arrange a replacement.
Goods purchased as sale items may be exchanged or refunded if they are returned in their original condition during the same sale period with proof of purchase. This is always subject to the discretion of L’Artisan Parfumeur.
Specially ordered/personalised products cannot be returned unless faulty.
Your statutory rights are not affected by the L’Artisan Parfumeur Returns Policy.
Please note, the money back guarantee is open only to customers purchasing products from us for personal use (not resale) and only applies to online purchases made via our website. No bulk, automated or third-party claims will be accepted. Refunds will be for the retail price of the returned product shown on the verified dispatch note plus postage at standard delivery rate; and will be credited to the debit or credit card used to purchase the product and no cash will be given.