General

Delivery

• When will my order arrive?
• What is the cost of shipping
• How can I track my order?
• Where is my dispatch email?
• Can I amend my delivery address after having placed my order?

Orders

• Where is my confirmation email?
• How can I track my order?
• Can I cancel or amend my order?
• Can I place my order over the phone?

My Account

• The Artisans' Club - EU
• How can I create an account?
• How can I reset my password?
• How do I obtain a VAT receipt?

Checkout

• What payment methods do you accept?
• How do I apply my promotional code?
• How many promotional codes can I use per order?
• My promotional code is not working

Returns

• Can I return my order?
• How can I return an item?
• What shall I do if I receive a damaged or faulty item?
• Can I get a refund on an item I received as a gift?

Products & services

• How can I order samples?
• Do you offer gift wrap?
• Can I have my fragrance personalised?
• How can I find a store?
• Can i still order an item that is out of stock?
• Why are items discontinued?

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Contact us

• How can I get in touch?

FAQ's

• The Artisans' Club - EU
• When will my order arrive?
• How can I check the status of my order?
• How to return an item
• How long can I keep my fragrance?
• Can I have my fragrance personalised?

See all 11 articles