US online returns:
You can make a return at anytime within the 30 day period from the date you placed your order with us.
If you wish to make a return for something you bought from our website and you live in the US, please use the prepaid returns label that was included in your parcel.
We recommend that you obtain and keep your proof of postage safe until your return has been finalised.
Upon notification of your return arriving back to our facilities, we aim to have your return processed within 28 days.
Please note:
- Refunds include the retail price of the returned product shown on your order confirmation
- Refunds can only be credited to the original method of payment
- We will only accept returns of the products complete with the accompanying gift with purchase
- Bulk, automated or third-party claims cannot be accepted
- We recommend to obtain and keep your proof of postage until your return is finalised
- You will have to bear the direct cost of returning the goods back to us with your chosen carrier
- Unfortunately, we cannot accept liability for returns lost, undelivered or damaged in the post.
If your return does not comply with the above and our return terms and conditions, we will be unable to reimburse you for the cost of the product(s).
If you do not have a returns label, please contact us here for further support.