US online returns
If you’ve purchased your product online, please return to the address shown below and enclose a copy of your original invoice:
L'Artisan Parfumeur
Attn: Customer Service
c/o CDL Logistics, LLC
23 Roosevelt Avenue
Suite 12
Somerset NJ 08873
You can make a return at anytime within the 30 day period from the date you placed your order with us.
Please note:
- Refunds include the retail price of the returned product shown on your order confirmation
- Refunds can only be credited to the original method of payment
- We will only accept returns of the products complete with the accompanying gift with purchase
- Bulk, automated or third-party claims cannot be accepted
- We recommend to obtain and keep your proof of postage until your return is finalised
- You will have to bear the direct cost of returning the goods back to us with your chosen carrier
- Unfortunately, we cannot accept liability for returns lost, undelivered or damaged in the post.
Upon notification of your return arriving back to our facilities, we aim to have your return processed within 14 days.
If your return does not comply with the above and our terms and conditions, we will be unable to reimburse you for the cost of the product(s).