Can I return my order? – L'Artisan Parfumeur

EU online returns

If you wish to make a return for something you bought from our website and you live in the EU, you can use the pre-filled and prepaid return label that you will find inside the envelope.

You have 30 days from delivery of your order to make a return.

Please proceed to return the parcel in its original packaging by choosing one of the two options below:

• Send us the parcel from your nearest drop off point: Scan the QR code or visit https://www.ups.com/dropoff

• Schedule a collection with UPS: https://www.ups.com/us/en/support/tracking-support.page

Please note that returns are free of charge only from the regions we deliver to.

Please note:
- Refunds include the retail price of the returned product shown on your order confirmation
- Refunds can only be credited to the original method of payment
- We will only accept returns of the products complete with the accompanying gift with purchase
- Bulk, automated or third-party claims cannot be accepted
- We recommend to obtain and keep your proof of postage until your return is finalised

If you have lost your returns label, please contact our consumer services team here, who will support with next steps for your return.

Faulty Goods

Any items which are received broken or faulty will be exchanged or refunded. Please contact us and we will be pleased to assist to arrange a replacement.